Frequently Asked Questions
We have made a few changes to our service due to the Coronavirus.
Are the products safe ?
All our products are safe. We only use products that we approve of from trusted providers or have been handmade by us. We stock a variety of well known brands such as Rosewood, Nature First, Naturespaws, Burgess & Trixie. These brands as well as others are featured on our website due to their high quality safe products.
How can I pay?
You can make payments through PayPal , credit or debit card. You will be charged in your native currency.
Do I have to pay for delivery?
Yes, starting at £2.99 per order for shipping within the UK.
*Expect delays do to the coronavirus, please see out coronavirus update page for more details.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
Do you ship to different countries ?
Yes , we ship worldwide on our Etsy www.etsy.com/uk/shop/Tinypawsandcompany
How long till i get my order?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. Please allow up to 4 weeks to receive your parcel due to the current circumstances. Once your order has been shipped you will receive a confirmation email to let you know your parcel is on its way. All orders are sent with either Royal Mail 2nd class / international standard or Tracked & signed.
*Expect delays do to the coronavirus, please see our coronavirus update page for more details.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
*We will not be responsible for any custom delays at your country.
I haven't received my parcel yet ?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. Please allow up to 4 weeks to receive your parcel due to the current circumstances. If you have received a confirmation email to let you know your order has been dispatched but have been waiting for longer than the recommended time please get in contact with us.
*Expect delays do to the coronavirus, please see our coronavirus update page for more details.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
I received my order but there is something wrong with it
We hope for everyone to be happy when they receive their order however sometimes things go wrong. If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money, unfortunately we don't accept returns. Please feel free to contact us via email Tinypawsandcompany@gmail.com or send us a message on instagram @tinypawsandcompany were always happy to help.
Returns policy
Unfortunately we don't accept returns however If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money. Please feel free to contact us via email Tinypawsandcompany@gmail.com or send us a message on instagram @tinypawsandcompany.
Didn’t find the answer to your question ?
If you have any questions that have not been answered in this FAQ section please feel free to contact us via email Tinypawsandcompany@gmail.com or send us a message on instagram @tinypawsandcompany.
All our products are safe. We only use products that we approve of from trusted providers or have been handmade by us. We stock a variety of well known brands such as Rosewood, Nature First, Naturespaws, Burgess & Trixie. These brands as well as others are featured on our website due to their high quality safe products.
How can I pay?
You can make payments through PayPal , credit or debit card. You will be charged in your native currency.
Do I have to pay for delivery?
Yes, starting at £2.99 per order for shipping within the UK.
*Expect delays do to the coronavirus, please see out coronavirus update page for more details.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
Do you ship to different countries ?
Yes , we ship worldwide on our Etsy www.etsy.com/uk/shop/Tinypawsandcompany
How long till i get my order?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. Please allow up to 4 weeks to receive your parcel due to the current circumstances. Once your order has been shipped you will receive a confirmation email to let you know your parcel is on its way. All orders are sent with either Royal Mail 2nd class / international standard or Tracked & signed.
*Expect delays do to the coronavirus, please see our coronavirus update page for more details.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
*We will not be responsible for any custom delays at your country.
I haven't received my parcel yet ?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. Please allow up to 4 weeks to receive your parcel due to the current circumstances. If you have received a confirmation email to let you know your order has been dispatched but have been waiting for longer than the recommended time please get in contact with us.
*Expect delays do to the coronavirus, please see our coronavirus update page for more details.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
I received my order but there is something wrong with it
We hope for everyone to be happy when they receive their order however sometimes things go wrong. If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money, unfortunately we don't accept returns. Please feel free to contact us via email Tinypawsandcompany@gmail.com or send us a message on instagram @tinypawsandcompany were always happy to help.
Returns policy
Unfortunately we don't accept returns however If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money. Please feel free to contact us via email Tinypawsandcompany@gmail.com or send us a message on instagram @tinypawsandcompany.
Didn’t find the answer to your question ?
If you have any questions that have not been answered in this FAQ section please feel free to contact us via email Tinypawsandcompany@gmail.com or send us a message on instagram @tinypawsandcompany.